Impact Group

Communications that Work for Workgroups Bring people in workgroups together as never before with Impact Group software, Comdial's powerful call-processing CTI application. The Impact Group option gives you a robust desktop tool to integrate computers with telephones. It takes all the telephony functions of your telephone and those of your team and integrates them with your computer. This improves the efficiency of common telephone tasks, and assists in collaboration and communication between you and other members of your workgroup.

Desktop Interface for Telephone Functions
The Impact Group application starts by giving you basic telephone functions such as transferring or conferencing calls, and then enhances them with simple, point-and-click and drag-and-drop technology. Add to that a seamless integration with your database that lets you preview information about the caller prior to answering the call. Group also includes a built-in address book to store name, phone number, notes and other information in your personal directory.

Call Management Tool
With Impact Group software you can integrate an entire department's activity to improve call handling response and customer service. Users can see at a glance the call status of everyone in the group through a colorful display of phone icons that represent each member, along with a color indicating call status. For example, a green phone icon means that person is busy with a call, while a blue icon means a phone is ringing.

First Class Customer Service
This tool lets anyone within a group handle incoming calls, regardless of who's phone is ringing. You simply drag-and-drop another co-workers ringing telephone icon onto your answer window to take the call. You can even retrieve a call that's on hold at another extension.

Developer Support
• 32-Bit Application Integration

• Microsoft OLE

• TSAPI Support

• TAPI Support

This software integrates seamlessly with Comdial's FX II and DXP business phone systems and can also be used with a variety of manufacturers TAPI-compliant digital communications systems. Call Comdial for a complete list of approved systems and supported features. With Impact Group software you assure your workgroups communicate together and truly work as a group. It's a great way to ensure first-class customer service.